Support
Get help
Last updated: 25 August 2026
Email us
Write to official@dynoclub.app about anything — a bug, a question, your account, or something on this site. We read every message.
A wrong or missing climbing gym
Gyms are added by climbers, so a new wall may not be there yet — you can add it from inside the app in a couple of taps. If a gym is wrong, duplicated, or you cannot add it, email official@dynoclub.app with the gym’s name and town and we will sort it out.
Reporting a climber or a problem
Reports are filed in the app, under a climber’s name or a problem, so that we get the context with them. Reports come to us and never to the person reported, and we review every one within 48 hours.
Exporting your logbook
Export is free, complete and never buried: it is in the app under your profile. You do not need to ask us, and you do not need an account in good standing to use it.
Deleting your account
You can delete your account from inside the app: Profile → Settings → Delete account. You are offered an export of your logbook first.
Deleting removes your personal data from our servers and deletes your sign-in credentials. Problems, gyms and set batches you added stay in the shared catalogue with your name removed, because deleting them would empty other climbers’ logbooks at the same wall. Blocks you were subject to are retained.
If you can no longer sign in, write to official@dynoclub.app from the address on the account.